Date                           Newsletters

January 2008              Satisfaction Improvement - Demonstrated Return on Investment

February 2008            Improving Coordination of Care Inpatient to Home Health

March 2008                 Mid-Career Nurses Show Decreased Satisfaction

April 2008                    Communicating With Staff About Patient Satisfaction

June 2008                    Developing the New Frontline Manager

July 2008                     Providing Emotional Support Through Technology Solutions

August 2008                Healthcare Criteria for Performance Excellence

September 2008          Impact of Public Reporting on Patient Satisfaction

October 2008              Reliability and Validity of Survey Instruments

December 2008          Finding Your Champions